Essential Elements

Concierge Business Solutions® data collection system Essential Elements™

Do you find yourself staying up late at night inputting data into Excel spreadsheets? Or losing sleep worrying about whether tasks have been completed for your clients? Are you struggling with managing timecards or providing account visibility to your clients?

These tasks equate to non-billable, redundant administrative efforts that dilute your income. Here’s why utilizing a software system with a non-recurring setup is valuable to a small business owner:

Consider this: if you charge $100 per hour for your services and spend 20 hours per week on billable work, you make $2000 per week. However, if you spend even just 5 hours of that week on non-billable, redundant data collection, your effective hourly rate drops to $80 per hour ($2000 divided by 25 hours instead of 20).

Now imagine you spend an average of 10 hours per week on non-billable administrative work. Your hourly rate plummets to $66.66 per hour. The more time you spend on these tasks, the less you actually earn. And this calculation doesn’t even account for your overhead costs or the time lost on networking and marketing efforts.

It’s clear that non-billable, redundant administrative work is extremely costly. That’s why we developed Essential Elements™ —a comprehensive data collection software solution.

Since its inception in 2007, we have continuously enhanced the software to meet the evolving needs of our employees and clients.

With Essential Elements™, your administrative work is significantly reduced, and most of the data collection becomes part of your billable work, boosting your efficiencies and profit margins.

Most importantly, utilizing Essential Elements™ frees you up to pursue new business opportunities, allowing you to grow and scale your business effectively.

Here are a few of the features of Concierge Business Solutions Essential Elements™
(not an all-inclusive list):

  • No software to download – the system is fully cloud-based

  • Customized with your logo and colors so your employees and clients will recognize thesystem as your company

  • Online access via smart phone, tablet or laptop

  • Training is included in the setup fees

  • System procedures are included to modify for your own use

  • Data collection features (also not an all-inclusive list):

  • Activity reports that automatically alert your clients when tasks are complete

  • Client profiles
  • Ability to add documents and photos to client profiles and Activity Reports

  • Calendar of events with automated entry from other modules

  • Quote control so you never lose track of outstanding vendor quotes

  • Task Management module to create, modify, complete tasks with visibility by employee or client

  • Both Automated and Manual time entry by your employees
  • Automated timecards

  • Track mileage and reimburse mileage costs for your employees and/or charge mileage costs to your clients

  • Automated time tracking with visibility to which accounts need to be charged for more time

  • Automated client billing

  • All reports are designed to be Management by Exception for simplicity and ease of us

  • Full transparency for your clients – they can view their task completions, hours logs and a status of their account

  • Clients can request tasks through the software – everything is automated

  • If you need features we don’t currently offer, we do quote customized features for your specific needs

These are just a few of the features included in Concierge Business Solutions® software solution, Essential Elements™. Most importantly, fees are scaled to grow with your business so the initial investment is affordable and cost effective.

What would you do with an extra 5, 10 or 20 hours per week? How many more clients could you attract? How many more relationships can you build with that much extra time? Or maybe, just maybe, how much more sleep might you get?

Concierge Business Solutions® data collection system, Essential Elements™ is designed for any company who charges by the hour for their services or for those companies who charge by units. Our primary user is in the Lifestyle Management industry, but we also have versions that support Property Management tracking of ‘extras’, housekeepers, pool maintenance and any number of other businesses. For more information to see how you can automate your data collection, or to schedule a free demo!

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