FAQs for Concierge Business Solutions®
Why choose Concierge Business Solutions®?
Concierge Business Solutions® is the result of nearly 40 years of corporate experience in business operations management. Ms. Leslie Spoor has a passion for helping small businesses succeed. Whether you need business software, consulting services, reporting tools, training or business policy templates, Concierge Business Solutions® will deliver. In many cases, the cost savings or business growth that follow will more than pay for the cost of these services.
What is included in a business analysis?
Our business analysis service evaluates the things that are most important to you. We recommend that you have a consultation with us to discuss what you would like to get from the process. Our analysis typically includes a SWOT analysis and ‘as is’ / ‘to be’ recommendations for your company processes. Your company may benefit from a metrics program, additional reporting tools or some type of business automation of key processes.
How much does an Essential Elements™ software demo cost?
The Essential Elements™ business software for data collection is offered through a licensing agreement. The initial setup and monthly fees are based on the number of clients you have which directly affects the amount of server space you’ll need. Annual hosting and daily backup fees are currently included in the monthly license fee.
Do you offer training on Essential Elements™ software?
Yes, all questions related to our business software are included in the licensing agreement. Also, until further notice, we are including process consulting with the software purchase. This gives our users the best opportunity for success. We do, however, reserve the right to limit the amount of consulting time if we so desire.
How do you create policies and procedures?
We work with you to define your processes, and then we document those processes. Procedures can include step-by-step instructions, images to illustrate the steps, flowcharts or all three. It really depends on the type of business and the process being documented. Policies are typically expressed in words and sometimes require employee acknowledgement.
What is business automation?
Many entrepreneurs are unaware of the apps or software available that can save them time, effort, and money. Sometimes, small business owners fall into the trap of using multiple apps when just one or two would be more efficient. We will help you find the best solution, or we can create a custom solution tailored to your needs. Our IT team is highly experienced and can almost always solve your non-billable problems. Alternatively, we can write the technical specifications for your own IT team to program the solutions you require.
How do you help my business with reporting tools?
The initial question we pose to every new client, whether in person or virtually, is this: “What would make your job easier?” It’s remarkable how often we’re able to fulfill that need and simplify their lives through customized reporting tools. If you already have business software, we may be able to integrate directly from your system. Alternatively, in cases where this isn’t feasible, we can draft the technical specifications required for your IT team to develop the necessary reporting tools.
Do you offer online business services?
Yes. Concierge Business Solutions® is always available for online business consulting, coaching and mentoring. We start with a Zoom call and may end up scheduling an onsite meeting, especially for our business analysis service.
What is a metrics program and why do I need it?
Metrics programs are measurements of the processes within your company that will indicate whether or not your company is on track to meet your goals and objectives. It is a proven fact that what gets measured improves. A business should strive for continuous process improvement, and we can help you implement a metrics program to achieve this.
What kind of industries do you work with?
We help all sorts of industries – service, health care, manufacturing, food service, lifestyle management, fashion, finance …. Really any sort of company. We draw on our 40+ years of corporate experience to analyze and recommend the best possible course of action for your company.
Work with Concierge Business Solutions®
Knowledge is a valuable commodity, similar to any other service business. For first-time clients, we have a one-hour minimum charge. If you have just one question, we’ll strive to answer it within that first hour. However, even if the answer takes less than an hour, the one-hour minimum still applies. This offer is only available for your first contact with us. Existing and ongoing clients are exempt from this one-time, one-hour offer.
