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Working Smarter, Not Harder Why Delegation Is the Skill That Defines Entrepreneurial Growth

One skill quietly determines whether an entrepreneur scales or stalls: delegation.

For driven, high-performing founders, especially those with a strong “I’ll do it myself” mindset, delegation often feels uncomfortable. It can feel slower, risky, or unnecessary in the early stages. But over time, refusing to delegate becomes one of the biggest growth constraints, both professionally and personally.

Learning how to delegate well is not about doing less. It is about doing what matters most.

Why Multitasking Is Holding You Back

There is a common belief that successful entrepreneurs are great multitaskers. In reality, the brain is not built for sustained, complex multitasking.

Research in cognitive science shows that when tasks require decision-making or reasoning, performance drops sharply once more than two tasks compete for attention. Introduce a third, and error rates rise while focus and retention fall.

A simple real-world example is driving while talking on the phone. Both activities require active decision-making. The result is slower reactions, reduced awareness, and often little memory of the drive itself. The brain copes, but it does not perform optimally.

The same thing happens in business when you try to manage strategy, operations, admin, marketing, and client work all at once. You may get through the day, but at a cost.

The Reality of Time and Energy Limits

No matter how motivated or capable you are, time and energy are finite resources.

Trying to handle everything yourself eventually leads to:

  • slowed business growth

  • constant mental pressure

  • fatigue and burnout

  • declining quality of work

This applies not only to large companies but also to solopreneurs. As responsibilities grow, support becomes a necessity, not a luxury.

Hiring help is an important step, but it is only effective if you also learn how to step back and allow others to contribute meaningfully.

Understanding the Levels of Delegation

Delegation is not a single action. It is a progression.

Instruction
“Do exactly what I say.”
This is task execution, not delegation. Decision-making stays entirely with you.

Delegation with Support
“Do this, and come to me if you need help.”
This creates space for learning and collaboration while keeping safety nets in place.

Delegation with Oversight
“Do this, decide how to handle it, and update me on the outcome.”
This frees more of your time while allowing you to coach and refine decision-making.

Full Delegation
“Do this, decide, and take action.”
At this level, trust is established. Your workload decreases significantly, and your team operates with confidence.

Strong leaders move intentionally through these stages. They do not just assign tasks. They develop people.

Delegating SMARTER

A helpful way to approach delegation is by using the SMARTER framework:

Specific
Be clear about what needs to be done.

Measurable
Define what success looks like.

Agreed
Ensure both sides understand and accept expectations.

Realistic
Match the task to the person’s skills and capacity.

Time-bound
Set clear deadlines.

Ethical
Ensure alignment with values and standards.

Recorded
Document processes and outcomes so progress is visible and repeatable.

Final Thoughts

Entrepreneurs make decisions all day, every day. Productivity is not about doing more. It is about focusing your time and energy where they create the most value.

Letting go of the “Do It Yourself” mindset is not a loss of control. It is a strategic shift toward sustainability, clarity, and growth.

Start delegating intentionally. Your business, and your future self, will thank you.

I created the 5 Days to Freedom Challenge. Follow this link to sign up or share.

For five days, we’ll meet one-on-one (just you and me) for 45 minutes to an hour, and I’ll dig into your business to find the hidden opportunities that can help you grow without losing your sanity.

It’s free, it’s focused, and it’s designed to get you off the hamster wheel and back onto the path you actually wanted when you started this whole adventure.

Building Visibility: Why Marketing and Networking Matter More Than Ever

Building Visibility: Why Marketing and Networking Matter More Than Ever

If you’ve ever looked up from your desk and realized you haven’t seen another human being (besides your clients or your cat) in days… yeah, welcome to entrepreneurship. It’s the classic trap — you get so absorbed working in your business that you stop working on it.

One project becomes ten. Your inbox starts looking like a crime scene. Client requests keep rolling in. And without even noticing, the networking events, coffee meetups, and marketing plans you swore you’d “get back to soon” quietly disappear from your calendar.

At Concierge Business Solutions®, we get it — deeply. When you run a service-based business, it’s easy to get swallowed by the doing. But here’s the truth:

Visibility isn’t optional. It’s essential.
Even the most incredible business can’t grow if no one knows it exists.

That’s why intentional marketing and relationship-driven networking aren’t “nice extras” — they’re the foundation of sustained success.


The Myth of “I Get All My Business by Referral”

Marketing: More Than Just PromotionReferrals are fantastic — they’re the gold star of trust. But depending only on referrals is like eating leftovers every night. It’ll get you by, but you never really know what you’re going to get or when.

The most successful concierge and lifestyle management companies don’t wait for opportunities to fall into their lap. They create visibility. They nurture relationships. They stay top of mind.

Referrals are great — but strategy keeps you growing.


Marketing: Showing Up With Purpose

Marketing isn’t about shouting louder than everyone else. It’s about showing up consistently, clearly, and confidently so your ideal clients can actually find you.

A strong marketing strategy for a concierge or lifestyle management company should:

  • Show your expertise. Share real stories, insights, and the behind-the-scenes magic of what you do.

  • Build credibility. Testimonials, case studies, and community involvement speak louder than any ad.

  • Keep you visible. Newsletters, blog posts, quick videos — each touch gets you remembered.

  • Use modern tools wisely. QR codes, short-form videos, digital brochures — small tools with big impact.

The point isn’t to do more marketing. It’s to do meaningful marketing that reflects your brand and attracts the people who genuinely need you.


Networking: Connection With Intention

The Hidden Benefit of Marketing and NetworkingNetworking isn’t just swapping business cards and hoping something sticks. It’s about building real relationships that turn into referrals, partnerships, and opportunities you’d never find on your own.

And honestly? The secret is consistency.

The more you show up — professionally, authentically, reliably — the more your name becomes the one people remember.

Relationships are still the strongest marketing tool on earth.


The Overlooked Benefit of Marketing and Networking

Here’s the part most entrepreneurs miss:

Visibility builds confidence.

When you’re present in your industry and connected in your community:

  • You stop running from a place of urgency.

  • You make smarter decisions.

  • You attract better-fit clients.

  • You stop chasing business — it starts finding you.

That’s the real power of showing up.


Ready to Take the First Step Toward Freedom?

If you’re tired of living in reaction mode and you’re ready to take intentional control of your business, it’s time to jump into the 5 Days to Freedom Challenge.

In just five focused days, you’ll:

✨ Uncover the bottlenecks holding you back
✨ Learn the systems that create time, clarity, and breathing room
✨ Reconnect with the purpose behind your business
✨ Build the foundation for sustainable, confident growth

This challenge isn’t about grinding harder.
It’s about building smarter systems so your business can finally support the life you’re trying to build.

👉 Join the 5 Days to Freedom Challenge today (insert QR code).
Give yourself five days — and take back your business.

You’ve built something worth growing.
Let’s give it the visibility it deserves.

The #1 Problem Small Business Owners Face (And How to Stop the Madness)

The #1 Problem Small Business Owners Face (Remedy Inside)

Are You Doing It All? It’s Time to Stop!

Let’s be real. Being a small business owner often feels like being trapped in a never-ending game of Whack-a-Mole—emails, payroll, client fires, scheduling, marketing, and oh yes, actually delivering your service. This is the #1 Problem Small Business Owners Face (And How to Stop the Madness).  You’re answering phones one minute, fixing tech glitches the next, and squeezing in invoicing at 10:45 p.m. with one eye open.

Sound familiar? Then you’re suffering from the biggest problem small business owners face:

Trying to do everything yourself.

small business ownersAnd trust me, you’re not alone. We’ve ALL been there. Most entrepreneurs start as the technician, the doer, the magic-maker. But when you’re running the whole circus? Burnout is inevitable. You’re not building a business—you’re building a hamster wheel.

 But here’s the thing: it doesn’t have to be this way.

Introducing Freedom by Design: How to Build a Business That Runs Itself

This isn’t just a course—it’s your roadmap out of overwhelm. Freedom by Design is our brand-new educational program built for business owners who are tired of being twisted, bent, and exhausted (more on that in a sec).

Inside Freedom by Design, we’ll teach you:

  • How to get out of the day-to-day grind
  • What systems and structure actually free you—not tie you down
  • How to build a business that serves you (not the other way around)

We don’t spill all the secrets in this newsletter (because that’s what the course is for), but here’s what we will say:

You cannot grow without letting go. And Freedom by Design shows you exactly how to do that—strategically, sustainably, and successfully.

👉 Ready to break the cycle? Start by clicking here.

Wait—You’re Not Alone in This Crazy Journey

Meet our Podcast:

Join me, Leslie Spoor, and co-host Jeff Harrison (aka King of Digital Strategy), as we share real stories, blunt truths, and occasionally wildly inappropriate laughs about the wild ride of entrepreneurship.

This is not your average sugar-coated business podcast. It’s raw, real, and ridiculously relatable.

small business owners podcast

Tune in for:

  • Behind-the-scenes business meltdowns (and how we recovered)
  • Lessons from decades of growing, scaling, and surviving
  • And practical tips to keep you sane while you build your empire

🎧 Listen on Spotify or catch us on our YouTube Channels 

(Search: Twisted, Bent and Exhausted Podcast)

The Bottom Line?

If you’re running on caffeine and duct tape, it’s time to reclaim your business (and your life).

Freedom by Design and Twisted, Bent and Exhausted are here to help you:

  • Work smarter
  • Lead stronger
  • Laugh louder
  • And finally, get the tools you need to stop doing it all alone

You built your business. Now let us help you build your freedom.

👉 Start your journey by clicking here.

🎙️ And don’t forget to subscribe to Twisted, Bent and Exhausted on Spotify or YouTube.

Here’s to working less, earning more, and sleeping better. You deserve it. 

To your sanity and success. 

View this newsletter as a video below:

Plan or Panic? Why Flying by the Seat of Your Pants Isn’t a Strategy

  1. Let’s be honest:

As small business owners, we all have those days where just getting out of bed feels like a monumental win.

Maybe you woke up feeling uninspired, drained, or overwhelmed. The to-do list is too long, your inbox is overflowing, and the coffee didn’t hit quite right. On those days, it’s tempting to just wing it—to go wherever the day takes you and hope for the best.

But here’s the question

Do you have a plan… or are you just reacting to whatever the day throws your way?

At Concierge Business Solutions®, we work with business owners who are incredibly talented, passionate, and driven—but not always disciplined. And that’s okay! Discipline can be learned, but it starts with having something to anchor to—a plan.

Flying Blind: The Risks of Working Without a Plan

Flying Blind: The Risks of Working Without a PlanRunning a business without a plan is a lot like trying to drive cross-country without GPS. You might eventually get there, but you’ll take wrong turns, waste time, burn fuel, and end up a whole lot more stressed than you needed to be.

Sure, you can survive by operating day-to-day, putting out fires and answering emails as they come. But that’s not running a business—that’s surviving a business.

And when you spend every day just trying to survive, you never build momentum. You miss opportunities for growth, for streamlining, for scaling. And perhaps most importantly, you miss the freedom that probably inspired you to become an entrepreneur in the first place.

The Power of the Plan

Let me tell you about a week I remember all too well:

It was mid-summer, triple-digit heat, and I had more deadlines than hours in the day. One client changed their mind (again), another hadn’t paid their invoice, and a key employee called out sick.

I sat at my desk feeling completely defeated. My first instinct? Close the laptop. Walk away. Watch Netflix and try again tomorrow.

But instead, I opened my planner and looked at my top 3 priorities for the day—things I had written when I was clear-headed and focused.

  1. I didn’t get through all three.
  2. I got through one and a half.
  3. But that one and a half task?
  4. It pushed two projects forward.
  5. It generated income.
  6. It kept the business moving.

And the next day, with a little rest and a little momentum, I was back at it.

That’s the beauty of having a plan:

Even partial wins are still wins.

Plans Keep You Honest (and Accountable)

Without a plan, it’s far too easy to let yourself off the hook by saying or thinking:

  1. “Maybe tomorrow is a better day to start.”
  2. “When I feel more creative I’ll work on this project.”
  3. “I’m too busy putting out fires.”

But when you have a plan—especially one you’ve committed to—you have something to measure against. You can say,

✔️ Yes, I did what I set out to do

or

❌ No, I didn’t—but I know why, and I can adjust

That’s not failure. That’s strategic self-awareness. And it’s how successful business owners build sustainable growth.

Planning Is a Form of Self-Respect

Creating a plan is not just a business tool—it’s a form of self-respect. It says:

  1.  My time matters.
  2.  My goals matter.
  3.  I believe in what I’m building.

And don’t worry—your plan doesn’t need to be perfect. In fact, it shouldn’t be. It should evolve, stretch, and bend with the seasons of your business.

At Concierge Business Solutions®, we’ve helped dozens of clients create living, breathing plans that provide structure without suffocation. Whether it’s through our coaching, our software management tools like Essential Elements™, or our operational independence training, Freedom by Design – Build a Business That Runs Itself, we help you go from chaos to clarity—one step at a time.

Don’t Let Perfection Stop Progress

If you’re waiting for the “perfect time” to plan—stop. It won’t come.

Just start small:

  1.  Write down three things you want to accomplish this week.
  2.  Choose one part of your business to improve this month.
  3.  Schedule 15 minutes every Monday to outline your week.
  4. And on the days when you don’t feel like doing everything? Do something.

Even one small, intentional step keeps you on the path forward.

Ready to Plan for Real Progress?

If your business feels like it’s running you instead of the other way around, let’s talk. We offer practical tools, coaching, and software designed specifically for small service-based business owners—like you—who are ready to get organized, stay accountable, and move forward with purpose.

Because when you trade in panic for a plan, everything changes.

For more information, a free software demo or to see our operational independence training, please reach out to us at LSpoor@conciergebusinesssolutions.com

Or, schedule an appointment to discuss how we can best assist you.

To your success (with a plan),

Leslie Spoor

Founder, Concierge Business Solutions®

Helping you work smarter, not harder

Networking your Business, Part I

When it comes to networking your business, every small business owner needs to determine the best options based on value, cost, and the type of groups that cater to the clientele you’re aiming to reach. 

If you are just starting out, you may be overwhelmed by the influx of offers that come your way. Many marketing companies track new business registrations and target you specifically, knowing you are eager to grow and may be inexperienced in marketing and advertising. They may present appealing promotions that seem tempting, even if the return on investment is minimal.

Even seasoned business owners can occasionally make poor marketing or advertising investments. Here are some updated tips to help you navigate the current landscape:

  1. Set a BudgetSet a Budget: Allocate funds for various promotional activities, considering all the following:

    • Yearly membership fees for professional organizations
    • Chamber membership fees
    • Giveaways (both promotional items and gift baskets or certificates)
    • Networking group memberships (such as BNI or LeTip)
    • Digital advertising (social media ads, Google Ads, etc.)
    • Traditional advertising (print media, billboards, etc.)
  2. Identify Your Ideal Client: Be very clear about who your ideal client is and choose networking options that specifically target them. Remember, it’s impossible to be all things to all people – pick a niche and focus on it.
  3. Determine Your Business Model: Are you a B2B (business-to-business) or B2C (business-to-consumer) company? For example, while chambers of commerce can be great for brand-building and community relationships, they are typically more beneficial for B2B connections.
  4. Calculate ROI: Understand how to calculate the return on investment for any networking, marketing, or advertising costs. Know how many clients you need to gain from a particular investment to make it worthwhile. For instance, if an average client brings in $1,000 per year and an advertising opportunity costs $2,500, you’ll need to secure at least 2.5 clients to break even.
  5. Manage Your Expectations: Networking and advertising efforts require consistency, repetition, and participation over time to yield results. A single ad or one visit to a networking group is unlikely to bring immediate clients. For example, the typical ROI on digital ad campaigns can be quite low, often requiring large-scale efforts to see significant returns.
  6. Embrace Digital Opportunities: Utilize social media, email marketing, and online networking platforms to reach a broader audience. Virtual events and webinars can also be effective ways to showcase your expertise and connect with potential clients.

Despite the challenges, there are many opportunities to grow your business. Joining groups where you can volunteer, sponsor events, speak to groups, or write articles that get published locally can be highly effective and cost very little.

Be sure to read our next newsletter, Networking Your Business, Part II where we go into the strategic marketing strategies post pandemic. Society and the World are ever-changing, so too must you.

Maximizing Small Business Efficiency: Beyond IT Systems

In today’s fast-paced business landscape, small businesses face the daunting task of staying competitive while managing limited resources.

As a small business owner myself, I understand the importance of leveraging technology to streamline operations and boost productivity. Indeed, investing in IT systems or apps can be a game-changer, enabling us to automate tasks, analyze data, and enhance communication with customers and employees.

However, simply adopting a program is not a magic bullet for success.

True optimization lies in the strategic implementation of these tools to align with the unique goals and needs of our company.

There’s no denying the transformative power of IT systems and apps. They can revolutionize how we conduct business, from managing inventory and tracking expenses to reaching new markets and delivering exceptional customer service.

For instance, cloud-based project management tools allow teams to collaborate seamlessly regardless of their location, while customer relationship management (CRM) software enables us to personalize interactions and nurture client relationships.

These technologies not only improve efficiency but also empower us to make data-driven decisions that drive growth.

Yet, the effectiveness of these tools hinges on more than just their features and functionalities. It’s about how well they integrate into our existing workflows and processes.

Implementing a new program requires careful planning and consideration of factors such as employee training, data security, and scalability. Moreover, it’s essential to evaluate whether the chosen solution aligns with our business objectives and can adapt to future changes in the market.

Furthermore, technology alone cannot solve all our business challenges.

Even the most advanced IT systems are only as effective as the people using them. Therefore, fostering a culture of innovation and continuous improvement is crucial.

This involves encouraging employees to embrace new technologies, providing ongoing training and support, and soliciting feedback to identify areas for improvement. By empowering our team to take ownership of the tools at their disposal, we can maximize their impact on productivity and efficiency.

Additionally, small businesses must recognize that technology is just one piece of the puzzle. Success requires a holistic approach that encompasses not only IT systems but also strategic planning, effective leadership, and a customer-centric mindset. technology alone cannot solve all our business challenges

We must continuously reassess our goals and priorities, seeking opportunities to optimize processes and drive innovation. Whether it’s streamlining supply chain logistics, enhancing digital marketing efforts, or improving internal communication, every decision should be guided by our overarching vision for success.

In conclusion, while IT systems and apps play a vital role in optimizing small business productivity and efficiency, their true value lies in how we implement and leverage them.

By aligning technology with our strategic objectives, empowering our team, and fostering a culture of innovation, we can unlock the full potential of these tools to drive growth and achieve lasting success.

Let’s embrace the digital transformation journey with a clear vision and a commitment to excellence.

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