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Technology is no longer something small businesses can afford to ignore. It is often the difference between constant overwhelm and sustainable growth.

The Year Your Business Finally Gets Ahead – Why 2026 Needs a Real Plan, Not Just Good Intentions

Small businesses rarely fail because owners lack effort. Most fail because they lack direction.

Every year, especially in December, business owners tell themselves the same things.
Next year will be different.
They will finally get organized.
Processes will improve.
Growth will happen.

But without a real plan, next year looks exactly like the last one. The same problems resurface, the same stress returns, and the same firefighting continues. The calendar changes, but the business does not.

If 2026 is going to be different, it needs more than motivation. It needs a strategic, measurable, and realistic plan that gives the business clarity and gives the owner space to lead.

Start With Clear, Measurable Goals

Start With Clear, Measurable Goals A strong plan begins by defining what success actually looks like.

Vague goals like “make more money” or “grow the business” offer no guidance. Clear goals do. Every small business should define objectives in three areas.

First, revenue goals. These should include specific targets and timelines rather than general aspirations.

Second, operational goals. This might mean improving response times, reducing rework, documenting processes, implementing new tools, or adding the right support.

Third, personal freedom goals. These are often overlooked, but they matter most. Fewer hours, less stress, better delegation, and more balance are not luxuries. They are indicators of a healthy business.

When goals are clear, decision making becomes easier. Without them, businesses drift and owners stay reactive.

Plan Marketing Before You Need It

Many small businesses treat marketing as something to do when work slows down. This approach keeps them stuck in cycles of feast and famine.

Marketing is not optional. It is oxygen.

A real 2026 plan includes a realistic marketing and networking budget that accounts for paid advertising, memberships, community involvement, referral programs, sponsorships, and consistent branding. Businesses that plan their marketing grow steadily. Businesses that wait until things slow down stay trapped in reaction mode.

Consistency matters more than intensity. A modest but intentional marketing plan will outperform last-minute panic every time.

Use Technology as a Competitive Advantage

 Use Technology as a Competitive Advantage Technology is no longer something small businesses can afford to ignore. It is often the difference between constant overwhelm and sustainable growth.

A strong plan addresses how the business will handle scheduling, client communication, automation, documentation, payments, and reporting. Without systems, time is wasted solving the same problems repeatedly. With the right tools, businesses create leverage and free up mental space.

Technology does not replace people. It supports them.

Build Processes That Reduce Stress

You cannot scale chaos.

If a business depends entirely on one person’s memory, presence, or ability to fix emergencies, burnout is inevitable. Processes are what turn effort into consistency.

Documented workflows, communication templates, standardized systems, checklists, and clear delegation pathways create reliability. Reliability builds trust with clients and within teams. Trust is what allows growth to happen without constant pressure.

Turn Growth Ideas Into Priorities

Most business owners have a long list of ideas they plan to tackle “someday.” New services, hiring, partnerships, improved client experiences, or new offerings.

In 2026, someday needs a date.

Growth projects become manageable when they are broken into steps, assigned timelines, and supported by accountability. Planning transforms overwhelm into action and prevents good ideas from becoming sources of stress.

The Most Important Step Is Simply Having a Plan

Small businesses do not need complicated strategic binders. They need clarity, alignment, priorities, and a roadmap.

Planning is not about predicting the future. It is about preparing for it.

When a business knows where it is going, the owner can finally lead instead of chase. Decisions become intentional rather than reactive. Growth becomes sustainable rather than exhausting.

If 2026 is going to be the year your business truly gets ahead, the work starts now. Not with pressure or perfection, but with a plan that actually supports the life you want to build alongside the business.

Direction changes everything.

The #1 Problem Small Business Owners Face (And How to Stop the Madness)

The #1 Problem Small Business Owners Face (Remedy Inside)

Are You Doing It All? It’s Time to Stop!

Let’s be real. Being a small business owner often feels like being trapped in a never-ending game of Whack-a-Mole—emails, payroll, client fires, scheduling, marketing, and oh yes, actually delivering your service. This is the #1 Problem Small Business Owners Face (And How to Stop the Madness).  You’re answering phones one minute, fixing tech glitches the next, and squeezing in invoicing at 10:45 p.m. with one eye open.

Sound familiar? Then you’re suffering from the biggest problem small business owners face:

Trying to do everything yourself.

small business ownersAnd trust me, you’re not alone. We’ve ALL been there. Most entrepreneurs start as the technician, the doer, the magic-maker. But when you’re running the whole circus? Burnout is inevitable. You’re not building a business—you’re building a hamster wheel.

 But here’s the thing: it doesn’t have to be this way.

Introducing Freedom by Design: How to Build a Business That Runs Itself

This isn’t just a course—it’s your roadmap out of overwhelm. Freedom by Design is our brand-new educational program built for business owners who are tired of being twisted, bent, and exhausted (more on that in a sec).

Inside Freedom by Design, we’ll teach you:

  • How to get out of the day-to-day grind
  • What systems and structure actually free you—not tie you down
  • How to build a business that serves you (not the other way around)

We don’t spill all the secrets in this newsletter (because that’s what the course is for), but here’s what we will say:

You cannot grow without letting go. And Freedom by Design shows you exactly how to do that—strategically, sustainably, and successfully.

👉 Ready to break the cycle? Start by clicking here.

Wait—You’re Not Alone in This Crazy Journey

Meet our Podcast:

Join me, Leslie Spoor, and co-host Jeff Harrison (aka King of Digital Strategy), as we share real stories, blunt truths, and occasionally wildly inappropriate laughs about the wild ride of entrepreneurship.

This is not your average sugar-coated business podcast. It’s raw, real, and ridiculously relatable.

small business owners podcast

Tune in for:

  • Behind-the-scenes business meltdowns (and how we recovered)
  • Lessons from decades of growing, scaling, and surviving
  • And practical tips to keep you sane while you build your empire

🎧 Listen on Spotify or catch us on our YouTube Channels 

(Search: Twisted, Bent and Exhausted Podcast)

The Bottom Line?

If you’re running on caffeine and duct tape, it’s time to reclaim your business (and your life).

Freedom by Design and Twisted, Bent and Exhausted are here to help you:

  • Work smarter
  • Lead stronger
  • Laugh louder
  • And finally, get the tools you need to stop doing it all alone

You built your business. Now let us help you build your freedom.

👉 Start your journey by clicking here.

🎙️ And don’t forget to subscribe to Twisted, Bent and Exhausted on Spotify or YouTube.

Here’s to working less, earning more, and sleeping better. You deserve it. 

To your sanity and success. 

View this newsletter as a video below:

Plan or Panic? Why Flying by the Seat of Your Pants Isn’t a Strategy

  1. Let’s be honest:

As small business owners, we all have those days where just getting out of bed feels like a monumental win.

Maybe you woke up feeling uninspired, drained, or overwhelmed. The to-do list is too long, your inbox is overflowing, and the coffee didn’t hit quite right. On those days, it’s tempting to just wing it—to go wherever the day takes you and hope for the best.

But here’s the question

Do you have a plan… or are you just reacting to whatever the day throws your way?

At Concierge Business Solutions®, we work with business owners who are incredibly talented, passionate, and driven—but not always disciplined. And that’s okay! Discipline can be learned, but it starts with having something to anchor to—a plan.

Flying Blind: The Risks of Working Without a Plan

Flying Blind: The Risks of Working Without a PlanRunning a business without a plan is a lot like trying to drive cross-country without GPS. You might eventually get there, but you’ll take wrong turns, waste time, burn fuel, and end up a whole lot more stressed than you needed to be.

Sure, you can survive by operating day-to-day, putting out fires and answering emails as they come. But that’s not running a business—that’s surviving a business.

And when you spend every day just trying to survive, you never build momentum. You miss opportunities for growth, for streamlining, for scaling. And perhaps most importantly, you miss the freedom that probably inspired you to become an entrepreneur in the first place.

The Power of the Plan

Let me tell you about a week I remember all too well:

It was mid-summer, triple-digit heat, and I had more deadlines than hours in the day. One client changed their mind (again), another hadn’t paid their invoice, and a key employee called out sick.

I sat at my desk feeling completely defeated. My first instinct? Close the laptop. Walk away. Watch Netflix and try again tomorrow.

But instead, I opened my planner and looked at my top 3 priorities for the day—things I had written when I was clear-headed and focused.

  1. I didn’t get through all three.
  2. I got through one and a half.
  3. But that one and a half task?
  4. It pushed two projects forward.
  5. It generated income.
  6. It kept the business moving.

And the next day, with a little rest and a little momentum, I was back at it.

That’s the beauty of having a plan:

Even partial wins are still wins.

Plans Keep You Honest (and Accountable)

Without a plan, it’s far too easy to let yourself off the hook by saying or thinking:

  1. “Maybe tomorrow is a better day to start.”
  2. “When I feel more creative I’ll work on this project.”
  3. “I’m too busy putting out fires.”

But when you have a plan—especially one you’ve committed to—you have something to measure against. You can say,

✔️ Yes, I did what I set out to do

or

❌ No, I didn’t—but I know why, and I can adjust

That’s not failure. That’s strategic self-awareness. And it’s how successful business owners build sustainable growth.

Planning Is a Form of Self-Respect

Creating a plan is not just a business tool—it’s a form of self-respect. It says:

  1.  My time matters.
  2.  My goals matter.
  3.  I believe in what I’m building.

And don’t worry—your plan doesn’t need to be perfect. In fact, it shouldn’t be. It should evolve, stretch, and bend with the seasons of your business.

At Concierge Business Solutions®, we’ve helped dozens of clients create living, breathing plans that provide structure without suffocation. Whether it’s through our coaching, our software management tools like Essential Elements™, or our operational independence training, Freedom by Design – Build a Business That Runs Itself, we help you go from chaos to clarity—one step at a time.

Don’t Let Perfection Stop Progress

If you’re waiting for the “perfect time” to plan—stop. It won’t come.

Just start small:

  1.  Write down three things you want to accomplish this week.
  2.  Choose one part of your business to improve this month.
  3.  Schedule 15 minutes every Monday to outline your week.
  4. And on the days when you don’t feel like doing everything? Do something.

Even one small, intentional step keeps you on the path forward.

Ready to Plan for Real Progress?

If your business feels like it’s running you instead of the other way around, let’s talk. We offer practical tools, coaching, and software designed specifically for small service-based business owners—like you—who are ready to get organized, stay accountable, and move forward with purpose.

Because when you trade in panic for a plan, everything changes.

For more information, a free software demo or to see our operational independence training, please reach out to us at LSpoor@conciergebusinesssolutions.com

Or, schedule an appointment to discuss how we can best assist you.

To your success (with a plan),

Leslie Spoor

Founder, Concierge Business Solutions®

Helping you work smarter, not harder

The Winds of Change Are Blowing!

Hello, fellow small business owner!  Have you felt it? The winds of change are blowing, and it seems like this year is shaping up to be a year of transitions.

But fear not, my friend, for amidst the uncertainty lies great opportunity.

Why Change is Nothing New for Entrepreneurs

As small business owners, we’re no strangers to change. We thrive on adaptability, innovation, and the ability to pivot when necessary. And in a year like this, those skills are more valuable than ever.

So, what does this year of transitions mean for us? It means embracing change with open arms and a resilient spirit. It means being proactive rather than reactive, anticipating shifts in the market and adjusting our strategies accordingly.

One of the most significant transitions we’re facing is the evolving landscape of work. Remote work, hybrid models, flexible schedules—these are no longer just buzzwords but the new reality of how we operate.

As small business owners, we must embrace these changes and find ways to support our teams and customers in this transition.

embrace changeUnderstanding and Meeting Evolving Consumer Needs

But it’s not just our work environment that’s changing; consumer behavior is also in flux. The way people shop, dine, and interact with businesses is evolving, driven by shifts in technology, demographics, and societal norms. As small business owners, we must stay attuned to these changes and adapt our offerings to meet the evolving needs and preferences of our customers.

Moreover, this year of transitions presents us with an opportunity to reevaluate and reinvent our businesses. Perhaps it’s time to streamline our operations, add technology, diversify our revenue streams, or explore new markets. Let’s use this moment of transition to innovate and reimagine what’s possible for our businesses.

Adding technology to your small business isn’t just a smart move—it’s essential for staying competitive and improving efficiencies. By embracing technology, you can streamline operations, enhance the customer experience, make data-driven decisions, and stay agile in the face of change—all of which set you apart from other similar companies and position you for long-term success in today’s digital age.

Of course, navigating transitions can be challenging, especially for small businesses with limited resources. But remember, we’re not in this alone. Let’s lean on our networks, seek advice from mentors, and collaborate with fellow entrepreneurs. Together, we can weather the storms of change and emerge stronger on the other side. 

So, fellow small business owner, as we navigate this year of transitions, let’s embrace change as an opportunity for growth and transformation!

Final Thoughts: Let’s Lead with Resilience

Let’s adapt, innovate, and lead with resilience. The future is ours to shape, and I have every confidence that we’ll rise to the occasion and thrive amidst the transitions.

 Here’s to a year of transitions—a year of resilience, innovation, and endless possibilities. Let’s make it our best year yet.

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