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Introducing the Next Evolution of Concierge Business Solutions®

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Running a business is like juggling flaming torches while riding a unicycle—on a tightrope—over a pit of hungry alligators. (Too dramatic? Maybe. But admit it, some days, it feels exactly like that.)

At Concierge Business Solutions®, we understand the madness, and we’re here to make your life easier, your business smoother, and your sanity somewhat intact. We’ve been busy cooking up BIG changes that will help you work smarter, not harder. So, grab a coffee (or something stronger), and let’s dive in!

1. Bent, Twisted, and Exhausted — The Entrepreneur’s Guide to Sanity & Success (Podcast)

If you’ve ever felt like entrepreneurship is one big, exhausting, absurdly difficult (yet oddly thrilling) adventure, you are not alone.

Enter: Bent, Twisted, and Exhausted—our brand-new podcast created by me (Leslie Spoor) and my bestie, Jeff Harrison of Swingpoint Media (aka the King of digital content creation and AI trailblazer)! We’re tackling the real, unfiltered struggles of business ownership with humor, honesty, and a few (okay, maybe a lot) of strong opinions.

Expect:

• Hilarious and relatable business horror stories

• Real talk on what it actually takes to succeed

• Tips you won’t hear in corporate boardrooms (because they’re too busy pretending everything is perfect)

Listen Now on Spotify & YouTube! – New episodes weekly! Subscribe Today!

Episode Zero – Who Are We and Why Are We Doing This Podcast

https://youtu.be/zhg45-_oqCc

Episode One – Cash Flow Management

https://youtu.be/w0U9UXc29NQ

Episode Two – Attracting & Retaining Customers

https://youtu.be/42cjeVGuNpA

Bent, Twisted, and Exhausted—our brand-new podcast

2. Brand New Website — It’s GORGEOUS (and Useful, Too)

We’ve given our website a major facelift, and it’s not just about looking pretty (though, let’s be honest, it does look stunning). The all-new www.conciergebusinesssolutions.com is your one-stop shop for every resource, tool, and piece of wisdom you need to build a thriving business.

Here’s what’s waiting for you:

  • A simplified, user-friendly layout (so you can actually find what you need!).
  • Easy access to all our programs, guides, and services.
  • A direct line to book consultations, demos, and training.

Bookmark it. Visit it often. It’s here to help YOU.

 

3. Essential Guides — Business Tips & Secrets You’ll Actually Use

We’ve compiled years of wisdom, trial, error, and sheer business survival instincts into an arsenal of Essential Guides. These aren’t your run-of-the-mill “how-to” books. These are no-nonsense, practical, and humorous guidesdesigned to make your life easier.

Topics include:

  • Pricing Strategies That Actually Work (because guessing isn’t a strategy).
  • How to Fire a Bad Client (without them torching you on Yelp).
  • Time Management for the Hopelessly Overwhelmed (we see you, entrepreneurs).

Check them out and start running your business like a pro.

Find Them Here!

 

4. Standard Forms, Documents, and Contracts — So You Can Stop Reinventing the Wheel 

Why spend hours drafting contracts, intake forms, and service agreements when we’ve already done it for you?

Our new collection of industry-standard documents saves you time, stress, and potential legal nightmares. Simply download, customize, and use them in your business immediately.

No more cobbling together something off Google and hoping for the best. Get the Docs Here!

 

5. Essential Elements™ ERP/CRP — Completely Updated and More Powerful Than Ever!

You asked. We listened. Then we worked some serious magic.

Our beloved Essential Elements™ ERP/CRP system has undergone a complete transformation. It’s now sleeker, smarter, and packed with more features than ever before. Whether you’re managing clients, automating billing, or tracking every moving part of your business, this system does the heavy lifting so you don’t have to.

Why you’ll love it:

  • Automated billing that eliminates invoice headaches.
  • Better client management so no one slips through the cracks.
  • Time-tracking that actually makes sense (seriously, it’s a game-changer!).
  • Three package options – and one is sure to fit your goals and your budget!

Want to see it in action? Book a Free Demo Today!

 

6. Freedom by Design — Build a Business That Runs Itself

Dream of stepping away from the daily grind while your business keeps making money? It’s not a fantasy. It’s a system.

Our new educational program, Freedom by Design, teaches you exactly how to build a business that runs itself—so you can take a vacation (or just a nap) without worrying that everything will fall apart.

This program is self-paced, available on your schedule, and includes workbooks and covers all industry benchmarks for running a small business—any business, regardless of type. Entrepreneur? We can help you.

We use the puzzle metaphor to break down the various components that create a successful business and show you how to put them together to achieve Operational Freedom.

 Don’t let your competitors beat you to it! Send a preorder request!

Weekly Free Webinar — Marketing to Realtors & HOA/Property Managers

7. Weekly Free Webinar — Marketing to Realtors & HOA/Property Managers

Struggling to build relationships with Realtors and HOA/Property Managers? These industry pros are often tough to reach, but we’ve cracked the code—and now, we’re sharing it with you.

Join our FREE weekly webinar, held every Wednesday at 9 AM PST, where we’ll teach you how to successfully market to these key decision-makers, speak their language, build lasting relationships, and grow your business.

Reserve Your Spot Here!

 

8. Blogs & Videos — Fresh Content Twice Monthly

We’re now updating our blog twice a month with insightful business strategies, tips, and stories—available in written form or as videos you can watch on YouTube.

If you love to read, we’ve got you covered. Prefer to watch and listen? Click on the video directly in the blog post or head over to YouTube for engaging, informative content designed to help you thrive in business.

Check them out here!

 

9. Earn Money with Our Affiliate Program!

Love what we do? Want to spread the word AND get paid for it? 

Introducing the Concierge Business Solutions® Affiliate Program! If you’re a fan of our products, courses, or software, why not turn that enthusiasm into extra cash? Share our resources, recommend them to fellow entrepreneurs, and earn a commission for every referral that turns into a purchase.

Simple. Smart. Profitable. Join Here!

The Bottom Line: We’ve Got Your Back.

We know how hard it is to run a business. We’ve lived it. And that’s why everything we offer is designed to make your life easier, smoother, and more successful.

Whether it’s cutting-edge software, game-changing resources, or just a good laugh on our podcast, Concierge Business Solutions® is here to help you thrive.

So, what are you waiting for? Dive in, explore, and start making your business work for YOU.

Visit Our New Website Today!

 

Have Questions? Contact us!

Networking your Business, Part II

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Networking your business in 2024 involves leveraging both traditional and digital strategies to build connections, establish your brand, and generate leads.

Here are some of the best ways to network your business effectively in the current landscape:

  1. Utilize Social Media:
  • LinkedIn: Create a professional profile, join relevant groups, and actively engage with posts. Share industry insights, participate in discussions, and connect with potential clients or partners.
  • Facebook and Instagram: Use these platforms to showcase your brand, share success stories, and engage with your audience through comments, likes, and shares
  • Twitter: Participate in Twitter chats related to your industry and use hashtags to reach a broader audience.

Attend Virtual and In-Person Events:

  1. Attend Virtual and In-Person Events:
  • Industry Conferences and Trade Shows: These provide opportunities to meet industry leaders, potential clients, and partners. Participate in panels or give presentations to showcase your expertise.
  • Webinars and Online Workshops: Host or attend virtual events to share knowledge, learn from others, and connect with attendees.
  1. Join Professional Organizations:
  • Chambers of Commerce: Local chambers offer networking events, workshops, and opportunities to meet other business owners
  • Industry-Specific Associations: These organizations often have member directories, forums, and events that can help you connect with like-minded professionals
  1. Leverage Networking Groups:
  • BNI (Business Network International): Join a local chapter to exchange referrals and build relationships with other business owners.
  • LeTip: Another business networking organization that helps members grow their businesses through trusted referrals.
  1. Engage in Community Involvement:
  • Volunteer: Participate in local community events or volunteer for causes related to your industry. This not only helps the community but also builds your reputation and expands your network.
  • Sponsor Events: Sponsor local events or sports teams to increase your brand visibility and connect with community members.
  1. Use Digital Tools:
  • CRM Systems: Use Customer Relationship Management (CRM) tools to manage and nurture your connections. Track interactions and follow up with leads systematically.
  • Email Marketing: Build an email list and send out regular newsletters with valuable content, updates, and promotions to keep your network engaged.

Collaborate with Influencers:

  1. Collaborate with Influencers:
  • Industry Influencers: Partner with influencers in your industry to reach a wider audience. They can help promote your brand to their followers through collaborations, endorsements, or guest blogging.
  1. Create Valuable Content:
  • Blogging: Write blog posts on topics relevant to your industry. Share insights, tips, and trends to establish yourself as a thought leader.
  • Video Content: Create videos to showcase your expertise, behind-the-scenes looks at your business, or customer testimonials. Share these on YouTube, LinkedIn, and other social media platforms.
  1. Network within Your Industry:
  • Forums and Online Communities: Join and actively participate in industry-specific forums and online communities like Reddit, Quora, or niche professional groups.
  1. Follow Up and Stay Connected:
  • Consistent Communication: Follow up with new contacts after networking events. Send personalized messages, schedule meetings, and stay in touch regularly to nurture relationships.

By combining these strategies, you can effectively network your business in 2024, building meaningful connections and driving growth.

Are You Smart Enough?

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I once taught a continuing education class at Cal State Northridge, and I recognized how challenging it was for hardworking adults to attend classes after a full day at work.

To lighten the mood and make the experience more enjoyable, I set a personal goal to get a laugh out of everyone halfway through each session.

One evening, I was so deeply immersed in the lecture that I completely skipped over the mid-class joke I had planned. Noticing the oversight, a student raised his hand and reminded me, “You forgot to make us laugh.”

Quick on my feet, I quipped, “So it seems! I must have lost my mind!” The whole class burst into laughter, and we smoothly transitioned back to the lesson. This moment underscored the significance of keeping education and training engaging and light-hearted.

We had 40 adult students in that class, each of them small business owners eager to uncover the gaps in their knowledge. They were all committed to enhancing both their personal skills and their businesses. Continuing education stands out as a crucial tool for staying up-to-date with market trends and for refining your business to enhance both efficiency and profitability.

In the fast-paced world of small business, the quest for success is ongoing and the path is ever-evolving. For small business owners, one of the most effective tools at their disposal is continuing education and training. This commitment to learning not only fosters personal growth but is a strategic necessity in maintaining competitiveness, adapting to market changes, and enhancing overall business operations. Let’s explore why continuing education is so crucial for small business owners.

Staying Competitive

The business landscape is dynamic, with new technologies, emerging market trends, and evolving best practices constantly reshaping industries. For small business owners, staying updated through continuing education is essential to remain competitive. It ensures that they are not only keeping pace with their industry but also leveraging new tools and strategies that could give them an edge over competitors. Knowledge is power, and in business, it translates directly into staying relevant and forward-thinking.

Adapting to Changes

Staying CompetitiveMarkets are not static. Customer preferences shift, regulatory environments evolve, and economic conditions fluctuate. Continuing education enables business owners to quickly adapt to these changes. By staying informed and educated, they can make strategic decisions that align with current trends and regulatory demands, ensuring their business remains compliant and relevant. This agility is key to thriving in a global marketplace where change is the only constant.

Improving Skills

The scope of necessary business skills is broad, ranging from marketing and financial management to leadership and strategic planning. Continuing education provides a pathway for small business owners to enhance their existing skills and acquire new ones. This continuous skill development is critical not only for personal competence but also for the holistic growth of the business. As owners expand their capabilities, they can take on new challenges and opportunities with confidence.

Networking Opportunities

Educational programs often serve as a meeting ground for like-minded professionals. For small business owners, these settings offer invaluable networking opportunities. Connecting with peers can lead to insights on overcoming common challenges, discovering potential partnerships, or even sparking new business ideas. Networking within educational environments fosters a sense of community and mutual support, which can be instrumental in business development.

Innovation and Growth

Exposure to new ideas and knowledge is a catalyst for innovation. Continuing education can introduce business owners to novel business methods, tools, or models that can significantly drive growth and improve operational efficiency. This infusion of new ideas encourages owners to think creatively and experiment with innovative approaches in their business practices, potentially leading to breakthroughs that can redefine their business trajectory.

Enhanced Problem-Solving

Effective education often involves tackling case studies, engaging in problem-solving exercises, and developing critical thinking skills. These experiences are directly transferable to the business environment, where owners frequently face complex challenges. Enhanced problem-solving capabilities enable business owners to approach problems with a more analytical and informed perspective, leading to better decision-making and strategic planning.

Employee Development

A commitment to continuing education by the business owner sets a positive precedent for employees, fostering a culture of learning and development within the company. This can lead to higher employee engagement, improved job performance, and greater innovation. Employees are more likely to feel valued and invest in their roles when they see their leader prioritizing growth and education.

Personal Fulfillment

Personal FulfillmentBeyond the tangible business benefits, continuing education offers personal fulfillment. It keeps business owners intellectually engaged and passionate about their work, which is crucial for long-term success. Lifelong learning helps maintain enthusiasm and satisfaction in one’s career, making the daily challenges of running a business more enjoyable and fulfilling.

The importance of continuing education for small business owners cannot be overstated. It is a powerful tool that drives competitiveness, adaptation, skill improvement, innovation, networking, problem-solving, employee development, and personal fulfillment.

As the business world continues to evolve, those who engage actively in their own education are better equipped to lead their businesses into a successful future. For small business owners, learning is not just an activity; it’s an investment in their business and themselves.

 

 

Are You a ‘Do It All’ business owner?

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One of the ongoing discussions I have with my coaching clients is should you work “in” your business or “on” your business.

The answer to this is always ‘on’ (unless you are a solopreneur).

Working “on” your business instead of “in” your business is a strategic approach that focuses on long-term growth and sustainability. This concept, often emphasized in entrepreneurial circles, underscores the importance of stepping back from day-to-day operations to concentrate on overall business strategy, development, and improvement. Here are a few key reasons why this perspective is crucial for business owners:

Are You a ‘Do It All’ Business Owner? Concierge Business Solutions

1. Vision and Strategy Development:

When you work “on” your business, you allocate time to refine your vision and strategize for future growth. This involves setting goals, planning for scalability, and identifying new opportunities. By focusing on these areas, you can direct your business towards long-term success and ensure that your daily operations align with your overarching objectives.

2. Systematization and Process Improvement:

This approach allows you to develop systems and processes that improve efficiency and effectiveness. By creating standardized procedures, you can ensure consistency in your service or product quality, which is crucial for building trust and credibility with your customers. Systematization also prepares your business for scaling up without a proportional increase in overhead or resource consumption.

3. Leadership and Delegation:

Working “on” your business encourages you to build a strong team and delegate operational tasks. This not only frees up your time to focus on strategic initiatives but also empowers your team by trusting them with more responsibilities. Effective delegation enhances team skills and motivation, and it helps cultivate a pool of talent capable of driving the business forward.

4. Innovation and Adaptability:

By not getting bogged down in everyday tasks, you can dedicate time to innovation and staying ahead of industry trends. This perspective allows you to be more adaptable in changing market conditions and to pivot your business model when necessary to meet the evolving needs of your customers.

5. Personal Growth and Development:

Working “on” your business also contributes to your personal development as a leader and entrepreneur. It allows you to enhance your strategic thinking, leadership qualities, and industry expertise, which are critical for both your personal career trajectory and your business’s success.

6. Sustainability and Work-Life Balance:

Finally, this approach helps you build a business that can operate independently of your constant involvement. This sustainability is crucial not only for the business’s longevity but also for achieving a healthier work-life balance, ultimately leading to a more fulfilling entrepreneurial journey.

Some business owners are afraid to let go of the day-to-day contact with clients. Others worry if they aren’t involved in every single detail, the world will come to an end.

Honestly, neither is true.

 

One way to ease yourself into working “on” your business rather than “in” it, is to adopt a Management by Exception philosophy.

Management by exception is a management strategy where leaders focus their attention on significant deviations from expected performance or standards. Instead of overseeing every aspect of operations, they concentrate on addressing and resolving issues that fall outside the acceptable range of performance.

This approach enables managers to allocate their time and resources more efficiently, dealing primarily with anomalies that require their expertise or intervention.

Before you object with thoughts like, “I’m just a small boutique company, why should I invest time in creating standards or monitoring and taking formal actions?” consider this: you can’t afford NOT to engage in these activities.

Skipping on these might seem like a time-saver, but it’s a misconception. At the core of the management by exception philosophy is a powerful simplicity: instead of overwhelming yourself by trying to analyze all of your data, focus only on the 20% that highlights actionable issues.

Identify this critical data, keep an eye on it, and when something goes off track, you’re ready to quickly address the issue, understand why it happened, and take steps to prevent it in the future.

By continuously refining this process, you will enhance your business operations to a point where errors are minimal, allowing your company to operate smoothly. This efficiency not only frees you up to chase new business opportunities but also to enjoy some well-deserved downtime.

As we wrap up this week, I want to leave you with two key thoughts:

  1.  True success means being able to step away while your business runs smoothly on its own.
  2. What you measure and monitor improves; neglect it, and the system breaks down.

So, don’t try to do it all. Focus on what’s essential, tackle what needs immediate attention, and you’ll find you can achieve more in less time.

 

 

The Winds of Change Are Blowing!

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Hello, fellow small business owner!  Have you felt it? The winds of change are blowing, and it seems like this year is shaping up to be a year of transitions.

But fear not, my friend, for amidst the uncertainty lies great opportunity.

Why Change is Nothing New for Entrepreneurs

As small business owners, we’re no strangers to change. We thrive on adaptability, innovation, and the ability to pivot when necessary. And in a year like this, those skills are more valuable than ever.

So, what does this year of transitions mean for us? It means embracing change with open arms and a resilient spirit. It means being proactive rather than reactive, anticipating shifts in the market and adjusting our strategies accordingly.

One of the most significant transitions we’re facing is the evolving landscape of work. Remote work, hybrid models, flexible schedules—these are no longer just buzzwords but the new reality of how we operate.

As small business owners, we must embrace these changes and find ways to support our teams and customers in this transition.

embrace changeUnderstanding and Meeting Evolving Consumer Needs

But it’s not just our work environment that’s changing; consumer behavior is also in flux. The way people shop, dine, and interact with businesses is evolving, driven by shifts in technology, demographics, and societal norms. As small business owners, we must stay attuned to these changes and adapt our offerings to meet the evolving needs and preferences of our customers.

Moreover, this year of transitions presents us with an opportunity to reevaluate and reinvent our businesses. Perhaps it’s time to streamline our operations, add technology, diversify our revenue streams, or explore new markets. Let’s use this moment of transition to innovate and reimagine what’s possible for our businesses.

Adding technology to your small business isn’t just a smart move—it’s essential for staying competitive and improving efficiencies. By embracing technology, you can streamline operations, enhance the customer experience, make data-driven decisions, and stay agile in the face of change—all of which set you apart from other similar companies and position you for long-term success in today’s digital age.

Of course, navigating transitions can be challenging, especially for small businesses with limited resources. But remember, we’re not in this alone. Let’s lean on our networks, seek advice from mentors, and collaborate with fellow entrepreneurs. Together, we can weather the storms of change and emerge stronger on the other side. 

So, fellow small business owner, as we navigate this year of transitions, let’s embrace change as an opportunity for growth and transformation!

Final Thoughts: Let’s Lead with Resilience

Let’s adapt, innovate, and lead with resilience. The future is ours to shape, and I have every confidence that we’ll rise to the occasion and thrive amidst the transitions.

 Here’s to a year of transitions—a year of resilience, innovation, and endless possibilities. Let’s make it our best year yet.

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