Do you ever find yourself staying up late at night inputting data into an Excel spreadsheet? Or find you can't sleep because you're worrying about whether or not tasks have been completed for your clients? What about managing timecards? Or providing visibility to your clients for account information?

All of these tasks and efforts equate to non-billable redundant administrative efforts that dilute your income. Don't believe us? Here is the math:

If you normally charge $50/hr for your services and you spend 20 hours per week doing billable work, then you make $1000 per week gross. But if you spend even five hours in the same week doing non-billable, redundant data collection, then you're actually only charging $40/hr ($1000/wk divided by 25 hrs instead of 20 hrs).

Now imagine you are actually spending an average of 10 hours per week doing non-billable administrative work. Your hourly rate is down to $33.33 per hour. In fact, the more time you spend doing non-billable efforts, the less you actually make. And that's before you subtract all your overhead costs or consider the time lost for networking and marketing efforts.

It doesn't take a math wizard to see that non-billable, redundant, administrative work is ridiculously costly. That's why we created Concierge Business Solutions Essential Elements™ our data collection software solution.

We built this system in 2007 and over the years have added more and more features as the needs of our employees and our clients have grown. With Concierge Business Solutions Essential Elements™ software, not only is your admin work minimized but most of the data collection is turned into a component of your billable work which enhances your efficiencies and increases your profit margins.

And, most importantly, utilizing Concierge Business Solutions Essential Elements™ frees you up to pursue new business opportunities!

Here are a few of the features of Concierge Business Solutions Essential Elements™ (not an all-inclusive list):

  • • No software to download - the system is fully cloud-based
  • • Customized with your logo and colors so your employees and clients will recognize the system as your company
  • • Online access via smart phone, tablet or laptop
  • • Training is included in the setup fees
  • • You'll receive, free of charge, all our system procedures to modify for your own use
  • • Data collection features (also not an all-inclusive list):
    • o Activity reports that automatically alert your clients when tasks are complete
    • o Online time entry by your employees
    • o Task Management module to create, modify, complete tasks with visibility by employee or client
    • o Automated time cards
    • o Ability to track mileage and reimburse mileage costs for your employees and/or charge mileage costs to your clients
    • o Automated time tracking with visibility to which accounts need to be charged for more time
    • o All reports are designed to be Management by Exception for simplicity and ease of use
    • o Full transparency for your clients - they can view their task completions, hours logs and a status of their account
    • o Clients can request tasks through the software - everything is automated
    • o If you need features we don't currently offer, we do quote customized features for your specific needs

These are just a few of the features included in Concierge Business Solutions®' software solution, Concierge Business Solutions Essential Elements™. Most importantly, fees are scaled to grow with your business so the initial investment is affordable and cost effective.

What would you do with an extra 5, 10 or 20 hours per week? How many more clients could you attract? How many more relationships can you build with that much extra time? Or maybe, just maybe, how much more sleep might you get?


Our Concierge Business Solutions Essential Elements™ software system is designed for any company who charges time by the hour for their services and it can also be used for people who charge by units (housekeeping or pool maintenance for example). It can be used for HOA's, hospitals, banks… just about any business who wants to add concierge or personal assistant type services as an employee or homeowner benefits package. For more information or to schedule a demo, click here.