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When Goodbye Means Growth: The Unexpected Upside of Letting Go

Let’s be honest: losing a client can sting.

It doesn’t matter whether the decision is mutual, theirs, or yours—when a client walks away,

it can feel like a punch to the gut. Especially if they’ve been with you a long time, especially if you did your best work, and especially if your team went above and beyond to deliver exceptional service.

That’s exactly what happened to us recently at Executive Errands®.

We’ve provided rental support services for years, handling the late-night calls, weekend issues, guest complaints, and the endless, never-quite-right scheduling of cleaners and vendors. At one point, it was a major part of our business. But about two years ago, we made a strategic decision:we stopped offering rental support services to new clients.

Why? Because the numbers didn’t pencil out.

It turns out that 24-hour coverage (especially over weekends) is expensive, exhausting, and a massive distraction from the parts of our business that are actually profitable, sustainable, and aligned with our values. Rental support took up a disproportionate amount of time and attention compared to the revenue it brought in. So, we cut it loose. Well—mostly.

We kept just two long-standing rental clients who also used a wide range of our other Lifestyle Management services. They were wonderful clients, and we stayed with them because they were part of the fabric of our company. But then something happened.

The First Break

One of the two rental clients became increasingly unresponsive. Requests would go unanswered, confirmations weren’t coming in, and the collaboration we relied on to serve her guests simply wasn’t there anymore.

We wrestled with the decision, but in the end, we knew what we had to do: we fired her.

It was professional and polite, but clear. We were no longer a fit. 

It was hard—but not as hard as we thought it would be. In fact, it felt like a weight had lifted. That was the first sign that we were heading in the right direction.

 

The Final Goodbye

A week ago, the last remaining rental client—our longest-standing one—let us know she was making a change. She had decided to move to a new management arrangement, and just like that, we were out of the rental business for good.

Honestly, it hit hard. She had been with us for many years. We had history. She trusted us with her home, her guests, her reputation. Losing that kind of relationship leaves a mark.

 But once the shock wore off, we had a realization:

We were never really built for rental support.

This wasn’t a loss. It was a release. It was the universe giving us a final nudge to fully align with who we are and how we serve.

 The End of an Era… and the Start of a Better One

The departure of our last rental client marked the official end of an era at Executive Errands®—and the beginning of a much clearer, more focused business model. 

No more weekend panic calls. No more scrambling to clean a house between back-to-back bookings. No more absorbing the stress of guest reviews or unrealistic expectations.

We’re not Airbnb managers. We’re not hotel front desk staff. And we certainly aren’t a 24-hour concierge service for vacationers.

We are a Lifestyle Management company—and that means we support homeowners, not short-term renters. Our clients are people who want quality, consistency, and peace of mind. They want their homes cared for, their projects managed, and their lives simplified.

 

Letting go of the last vestige of rental support allows us to do exactly that, with no distractions and no compromises.

So, Why Is This a Good Thing?

 When you’re in the thick of it, losing a client can feel like a red flag—like something went wrong.

But here’s what we’ve learned:

1. It Creates Space

When a misaligned client leaves, you gain back time, energy, and resources you can pour into the clients and services that do align with your vision. The right clients will always come when you have space to serve them.

2. It Forces Clarity

Every goodbye is a moment to ask: What kind of business am I really building? This final rental departure helped us see, once and for all, that our true purpose lies elsewhere.

3. It Boosts Morale

When your team no longer has to bend over backwards for services that drain them, morale improves. We’ve already seen renewed energy and enthusiasm from our staff now that they’re focusing on what they do best.

4. It Reinforces Boundaries

Saying goodbye—especially when it’s your decision—is a powerful act of self-respect in business. It says: We know who we are, and we’re not going to stretch ourselves to be something we’re not.

Take This Lesson for Your Own Business

If you’re holding onto a client, service, or offering that no longer fits, ask yourself:

  • Is this draining more resources than it’s worth?
  • Am I only keeping this out of habit or fear?
  • Does this align with the business I’m trying to build?

If the answers are yes, yes and no, maybe it’s time to say goodbye too.

You don’t have to serve everyone. You don’t have to be everything to everyone. And sometimes, letting go of a client is the best thing you can do—for you, your team, and your future.

At Concierge Business Solutions®, We Help You Build a Business That Fits YOU

 

Want help designing a business that aligns with your strengths, values, and goals? That’s exactly what we do.

Check out our educational program, Freedom by Design: How to Build a Business That Runs Itself, available now at: 👉 Learn Concierge Business Solutions

Or tune in to our podcast, Twisted, Bent and Exhausted – The Entrepreneur’s Guide to Sanity and Success, where we talk honestly (and often hilariously) about the real-life wins and losses of running a small business.🎧 Listen on Spotify or YouTube – just search for Twisted, Bent and Exhausted.

Final Word

Losing a client doesn’t always mean failure. Sometimes, it’s the universe whispering, “It’s time to grow.”

Here’s to letting go—and growing forward.

Networking your Business, Part II

Networking your business in 2024 involves leveraging both traditional and digital strategies to build connections, establish your brand, and generate leads.

Here are some of the best ways to network your business effectively in the current landscape:

  1. Utilize Social Media:
  • LinkedIn: Create a professional profile, join relevant groups, and actively engage with posts. Share industry insights, participate in discussions, and connect with potential clients or partners.
  • Facebook and Instagram: Use these platforms to showcase your brand, share success stories, and engage with your audience through comments, likes, and shares
  • Twitter: Participate in Twitter chats related to your industry and use hashtags to reach a broader audience.

Attend Virtual and In-Person Events:

  1. Attend Virtual and In-Person Events:
  • Industry Conferences and Trade Shows: These provide opportunities to meet industry leaders, potential clients, and partners. Participate in panels or give presentations to showcase your expertise.
  • Webinars and Online Workshops: Host or attend virtual events to share knowledge, learn from others, and connect with attendees.
  1. Join Professional Organizations:
  • Chambers of Commerce: Local chambers offer networking events, workshops, and opportunities to meet other business owners
  • Industry-Specific Associations: These organizations often have member directories, forums, and events that can help you connect with like-minded professionals
  1. Leverage Networking Groups:
  • BNI (Business Network International): Join a local chapter to exchange referrals and build relationships with other business owners.
  • LeTip: Another business networking organization that helps members grow their businesses through trusted referrals.
  1. Engage in Community Involvement:
  • Volunteer: Participate in local community events or volunteer for causes related to your industry. This not only helps the community but also builds your reputation and expands your network.
  • Sponsor Events: Sponsor local events or sports teams to increase your brand visibility and connect with community members.
  1. Use Digital Tools:
  • CRM Systems: Use Customer Relationship Management (CRM) tools to manage and nurture your connections. Track interactions and follow up with leads systematically.
  • Email Marketing: Build an email list and send out regular newsletters with valuable content, updates, and promotions to keep your network engaged.

Collaborate with Influencers:

  1. Collaborate with Influencers:
  • Industry Influencers: Partner with influencers in your industry to reach a wider audience. They can help promote your brand to their followers through collaborations, endorsements, or guest blogging.
  1. Create Valuable Content:
  • Blogging: Write blog posts on topics relevant to your industry. Share insights, tips, and trends to establish yourself as a thought leader.
  • Video Content: Create videos to showcase your expertise, behind-the-scenes looks at your business, or customer testimonials. Share these on YouTube, LinkedIn, and other social media platforms.
  1. Network within Your Industry:
  • Forums and Online Communities: Join and actively participate in industry-specific forums and online communities like Reddit, Quora, or niche professional groups.
  1. Follow Up and Stay Connected:
  • Consistent Communication: Follow up with new contacts after networking events. Send personalized messages, schedule meetings, and stay in touch regularly to nurture relationships.

By combining these strategies, you can effectively network your business in 2024, building meaningful connections and driving growth.

Time flies for small business owners

Do You Have a Support System?

Whether you are an entrepreneur or a solopreneur, finding a support system is crucial for your success and well-being. For small business owners, this often starts with a solid team. If you have employees, they are the backbone of your operation. Hiring people who are not only skilled but also share your vision and enthusiasm can propel your business forward.

But, if you do not have a built-in team, there are many other sources of support you can tap into.

Here’s where you can find or build a support system:

networking for small businessNetworking Groups and Associations

Joining local or online networking groups can connect you with other entrepreneurs who understand the challenges you face. Organizations like the Chamber of Commerce, industry-specific associations, or online platforms like LinkedIn groups can provide valuable connections and support.

Coworking Spaces

Coworking spaces offer more than just a place to work. They are hubs for like-minded professionals who can offer advice, share resources, and collaborate. These environments foster a community feel and can provide much-needed social interaction.

Coworking spaces are particularly important if you are working from home for the first time. It takes discipline and routine to be productive when working from home. If this is challenging for you, the coworking space may be ideal.

Mentorship Programs

Seek out mentorship programs where experienced business owners provide guidance and support. Organizations like SCORE, Small Business Development Centers (SBDCs), or online platforms like MicroMentor can connect you with mentors who can offer personalized advice.

Business Coaches and Consultants

Hiring a business coach or consultant can provide tailored guidance and accountability. They can help you set goals, overcome obstacles, and stay focused on your business strategy.

As Concierge Business Solutions Inc® is focused on Lifestyle Management and Concierge services specifically, we are an ideal source for mentorship, coaching and consulting. Our 30+ years of corporate and entrepreneur experience allows you to fast-track your business without reinventing the wheel.

Online Communities and Forums

Your peers and fellow entrepreneurs can also play a significant role. Surrounding yourself with other business owners can create a support system where you can share experiences, exchange ideas, and offer mutual encouragement. Think about local business associations or entrepreneur meetups where you can connect with like-minded individuals.

There are numerous online communities and forums where solopreneurs gather to share experiences and support each other. Websites like Reddit, Facebook groups, and industry-specific forums can be great places to ask questions, get feedback, and find encouragement.

Professional Services

Building a network of professional services like accountants, lawyers, and marketing experts can provide crucial support. These professionals can help you manage specific aspects of your business, allowing you to focus on what you do best.

Friends and Family

Don’t underestimate the power of your personal network. Friends and family can offer emotional support, lend a hand when needed, and provide a sounding board for your ideas. While they might not always understand the intricacies of your business, their encouragement can be invaluable.

On the flip side, your family and friends want to protect you and may become unintentionally negative when you say you’re starting your own business. Naysayers who doubt your capabilities or constantly highlight potential failures can sap your energy and confidence. It’s important to recognize and minimize the influence of such negativity, focusing instead on building a positive and encouraging network.

Educational Resources

continuing educationInvesting in your education by attending workshops, webinars, and conferences can expand your knowledge and connect you with other solopreneurs. These events are often great places to meet potential collaborators and mentors

Examples of Solopreneur Support Systems

1. Local Networking Group:

  • See if you have a local CAI organization (Community Associations Institute) – they are filled with Community Managers, Homeowners and vendors.

2. Coworking Space:

  • When looking for a coworking space, look for one where realtors also congregate. Realtors can be your best source of leads, but there are specific ways to finesse the realtor/lifestyle manager relationship.

3. Mentorship Program:

  • For the fastest mentorship or coaching, Concierge Business Solutions Inc® is your most cost-effective resource (yes, that’s us!)

4. Online Community:

  • There are multiple online groups where you can brainstorm and hold each other accountable. Many of these are by invitation only so if you’re looking for one, let us know.

5. Professional Services Network:

  • All small businesses need an accountant, bookkeeper, digital marketer and possibly even a newsletter publisher. The key is to work ‘on’ your business, not ‘in’ it. Outsourcing these tasks allows you to focus on building your business.

The bottom line is that the people you surround yourself with profoundly affect your small business’s success. Supportive employees, mentors, peers, and loved ones can provide the skills, insights, encouragement, and stability needed to thrive.

By building and nurturing these relationships, you set yourself and your business up for greater success. So, take a moment to evaluate your network and consider how you can surround yourself with the right people to help your business flourish.

 

 

 

 

 

 

 

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